EthosAboutQuizSustainability

Refund Policy

Let’s face it. Trying new a new product takes time. That’s why we offer the Feel Policy to try us out risk-free.

If you’re not totally in love within 30 days, we’ll make it right.

To start your return, fill out the form below or contact us on Facebook or Instagram messenger @indexpsf

Returns

We care about you and your happiness!

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us on Facebook or Instagram messenger @indexpsf .

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return

Have Any Questions? - Feel free to contact the INDEX Crew what@indexspf.com to chat!

WE’LL GET BACK TO YOU AS SOON AS WE CAN :) PLEASE ALLOW 14 HOURS FOR OUR CREW TO RESPOND.